Legal

Cancellation and refund policy

Last updated October 7, 2026

Monthly plans

• Cancel any time. Email or message us before your next billing date and you won't be charged again.
• You keep full service until the end of the month you've already paid for.
• Months already started aren't refunded, except under the guarantees below.

First-month guarantee

If you're not happy after your first month on a monthly plan, tell us within 7 days of that month ending. You choose: your second month free, or cancel with no further charges. This applies once per client.

Missed guarantees

If we miss one of our guarantees, such as a scheduled post or a delivery time, we'll make it up and credit your next bill. The credit is a fair share of your monthly price for the work that was late or missed.

Filming-only shoots

• Reschedule free with at least 48 hours' notice.
• Cancel with 48+ hours' notice: full refund.
• Cancel with less than 48 hours' notice: 50% refund, or move the full amount to a new date within 60 days.
• If we have to cancel or reschedule, you choose a new date or a full refund.
• Bad weather for outdoor shoots: we'll reschedule free.

Creator clipping

Free sample clips are free. For paid plans, if a delivery is late beyond our 48-hour guarantee, that batch is credited.

How refunds are paid

Refunds go back to the original payment method, usually within 5 to 10 business days.

To cancel or ask for a refund, email [email protected] or message us on iMessage or Instagram.